Returns & exchange

If something is damaged or wrong

Tell us within [TO FILL: e.g. 48 hours] of receiving it, with a photograph. If we sent the wrong item, or it arrived damaged, we replace it or refund it in full, and we bear the cost of getting it back.

Please photograph the parcel before opening it where you can. It settles a courier damage claim quickly.

If you simply changed your mind

[TO FILL: state whether you accept change-of-mind returns, within how many days, and whether it is a refund, an exchange or a credit.]

Where we do accept one, the item must be unused and in its original packaging with any tags still attached.

What cannot come back

[TO FILL: confirm this list matches how the shop actually trades.]

Items made or engraved to order. Earrings and other pierced jewellery, for hygiene. Anything used, marked or missing its packaging. Sale items marked as final.

How to start one

Message us on WhatsApp with your order, the item code from the product page, and a photograph. We will tell you whether to bring it to the shop or send it back.

Refunds, where they apply, are made by the same route the payment came in, within [TO FILL: number] working days of us receiving the item.

Buying at the counter

The same terms apply whether you found the item here or in the shop. Bring the bill.