Consumer Protection (E-Commerce) Rules, 2020

Why this page exists

The Consumer Protection (E-Commerce) Rules, 2020 require anyone selling online in India to publish who they are and how to complain, and to name someone responsible for answering complaints within set times. This page is that disclosure.

Seller

The One Roof sells its own goods. This is not a marketplace: there are no third-party sellers here, and every item is stocked and dispatched by us.

Legal name: [TO FILL] Principal place of business: [TO FILL — full registered address] GSTIN: [TO FILL] Email: theoneroof4@gmail.com Telephone: +91 96666 62472

Grievance officer

Name: [TO FILL] Designation: [TO FILL] Email: [TO FILL] Telephone: [TO FILL]

The rules require a complaint to be acknowledged within forty-eight hours and resolved within one month of receipt.

How to complain

Write to the grievance officer above with your order details and what went wrong. If you would rather start on WhatsApp, do — but ask for it to be recorded as a formal complaint so the clock starts.

You may also raise a complaint through the National Consumer Helpline on 1915, or at consumerhelpline.gov.in.

Country of origin

Every product page states its country of origin. Where a page does not, it is because we have not yet verified it from the item's own label, and we would rather leave it blank than guess. Ask us and we will check the piece in the shop.